Terms of service

These Terms of Service govern your use of ashimaryhairx.shop and purchases made through our online store.

Throughout these Terms, references to "we", "us", "our" and "ashimaryhairx.shop" refer to the online store operating under the name ashimaryhairx.shop.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory consumer rights.

1. Online Store

ashimaryhairx.shop provides an ecommerce platform through which customers can browse products, obtain product information and purchase available products.

Our website uses Shopify ecommerce technology and may rely on third-party service providers to provide payment, hosting, security, analytics, logistics and other operational services.

2. Eligibility

By placing an order, you confirm that you have the legal capacity necessary to enter into the transaction or are otherwise legally authorised to do so.

You must provide accurate information when placing an order.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, measurements, specifications and other information accurately.

However:

• Colours may vary depending on displays and lighting;
• Minor manufacturing differences may occur;
• Packaging may change;
• Measurements may contain reasonable tolerances; and
• Product information may be corrected where an error is identified.

Nothing in this section removes our obligation to supply goods that comply with applicable consumer legislation.

4. Prices

Prices are displayed on the website at the time of purchase.

We reserve the right to change prices for future orders.

Where an obvious pricing or technical error occurs, we may contact the customer before accepting or fulfilling the affected order and provide an opportunity to proceed at the correct price or cancel the order.

5. Orders

Adding a product to a shopping cart does not guarantee availability.

An order is submitted when the customer completes checkout.

Receipt of an automated acknowledgement does not necessarily mean that an order has been finally accepted where applicable.

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorised;
• Fraud is reasonably suspected;
• An obvious price or product error has occurred;
• Delivery cannot reasonably be completed; or
• The transaction would violate applicable law.

Where we cancel a paid order, amounts requiring reimbursement will be refunded.

6. Payment

Customers must use a payment method made available at checkout.

By submitting payment information, the customer represents that they are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

7. Delivery

All orders qualify for free standard delivery.

Our estimated delivery timeframe is 15–20 days from order confirmation, unless another timeframe is expressly stated or agreed.

Customers are responsible for providing complete and accurate delivery information.

UK online-sale rules require traders to disclose delivery arrangements and expected delivery times and generally require delivery within 30 days unless another period is agreed.

Further details are contained in our Shipping Policy.

8. Risk and Delivery

Responsibility for goods passes in accordance with applicable law.

Nothing in these Terms is intended to shift statutory delivery risk to a consumer earlier than the law permits.

9. Cancellation, Returns and Refunds

Customers may have statutory rights to cancel qualifying distance contracts and return goods.

The statutory change-of-mind right is separate from rights concerning faulty or non-conforming products.

Please review our Return and Refund Policy for detailed procedures.

UK consumers purchasing qualifying goods online generally receive a 14-day statutory cancellation period, subject to specified exceptions.

10. Faulty or Non-Conforming Goods

Nothing in these Terms excludes rights available under the Consumer Rights Act 2015 or other mandatory consumer legislation.

Goods supplied to consumers must satisfy applicable statutory requirements, and remedies may be available where goods are faulty, not as described or otherwise non-conforming.

11. Promotions

Promotional offers may be subject to specific conditions communicated with the promotion.

Unless otherwise stated:

• Promotions apply only during the stated promotional period;
• Promotions cannot necessarily be combined;
• Discounts have no cash value;
• Discounts may be restricted to qualifying products; and
• Promotions may be withdrawn or corrected where affected by error, fraud or abuse.

Mandatory statutory rights remain unaffected.

12. Website Availability

We aim to keep ashimaryhairx.shop reasonably available but do not guarantee uninterrupted access.

The website may temporarily be unavailable because of:

• Maintenance;
• Security issues;
• Technical problems;
• Hosting failures;
• Network problems;
• Third-party service interruptions; or
• Circumstances outside our reasonable control.

13. Intellectual Property

Unless otherwise stated or legally permitted, website content including text, store design elements, graphics and other original materials may be protected by intellectual-property rights.

Users may access the website for personal shopping purposes.

No content may be reproduced, distributed or exploited commercially without appropriate permission unless such use is permitted by law.

14. Prohibited Uses

Customers and visitors must not knowingly:

• Use the website unlawfully;
• Introduce malicious software;
• Attempt unauthorised access to systems;
• Interfere with website security;
• Commit fraud;
• Provide deliberately false information;
• Use automated systems in a manner that materially disrupts the service;
• Infringe intellectual-property rights; or
• Use the website to violate applicable law.

15. Third-Party Services

Certain functionality may be provided through independent third parties.

Third-party services may have separate terms and privacy practices.

We are not responsible for matters exclusively controlled by an independent third party except to the extent that applicable law makes us responsible.

16. External Links

The website may contain links to other websites.

A link does not necessarily constitute endorsement.

Customers should review applicable terms and privacy policies before using external services.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or limit liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded;
• Fraud or fraudulent misrepresentation;
• Mandatory consumer rights; or
• Any liability that applicable law does not permit us to exclude.

Where you are acting as a consumer, these Terms do not remove remedies available under mandatory consumer law.

18. Events Outside Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by law.

Such circumstances may include severe weather, natural disasters, transportation disruption, carrier interruption, industrial disputes, public-health emergencies, government restrictions, network failures or other significant external events.

Where such an event materially affects an order, we will take reasonable steps to communicate with the affected customer and comply with applicable consumer-law obligations.

19. Privacy

Our processing of personal information is described in our Privacy Policy.

Customers should review that policy before using ashimaryhairx.shop.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary while the remaining provisions continue to apply where legally possible.

21. No Waiver

A failure or delay in enforcing a provision does not necessarily constitute a waiver of that provision or of any legal right.

22. Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes in our website, products, operating practices or applicable law.

Changes will apply prospectively unless lawfully stated otherwise.

The version applicable to an order will generally be the version in effect when the relevant order was placed.

23. Governing Law and Consumer Rights

These Terms are intended to operate consistently with applicable UK law.

If you are a consumer residing in a part of the United Kingdom where mandatory local consumer protections or jurisdictional rules apply, nothing in these Terms deprives you of those protections.

Nothing in these Terms prevents a consumer from using a court or dispute mechanism that applicable mandatory law entitles them to use.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and information supplied during checkout, form the contractual framework applicable to use of the website and purchases to the extent legally applicable.

25. Contact

Questions concerning these Terms may be sent to:

ashimaryhairx.shop
Email: info@ashimaryhairx.shop