Shipping policy
This Shipping Policy explains how orders placed through ashimaryhairx.shop are processed, shipped and delivered.
For shipping assistance, contact:
Email: info@ashimaryhairx.shop
1. Free Standard Shipping
All orders placed through ashimaryhairx.shop receive free standard delivery.
There is no standard shipping charge for qualifying orders successfully placed through our store.
If any optional premium, express or special delivery service is made available, any additional charge will be displayed before the customer completes the purchase.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days from order confirmation.
This timeframe is an estimate unless a specific delivery date has been expressly agreed.
The estimated timeframe may include order processing, fulfilment, carrier transportation and final delivery.
UK distance-selling rules require sellers to provide information about delivery arrangements and how long delivery is expected to take. Goods generally must be delivered within 30 days unless a different period has been agreed.
3. Order Processing
After an order is placed, it may undergo processing including:
- Payment verification;
- Fraud-prevention checks;
- Inventory confirmation;
- Product preparation;
- Packaging;
- Shipping-label preparation; and
- Carrier handover.
Customers will normally receive an order confirmation electronically using the contact information supplied during checkout.
4. Delivery Destinations
We ship to destinations that are made available during checkout.
Availability may depend on:
- Destination;
- Product;
- Carrier availability;
- Legal restrictions;
- Operational limitations; and
- Other circumstances affecting delivery.
If a destination cannot be serviced, the checkout may prevent completion or we may contact the customer if the issue becomes known after an order has been submitted.
5. Accurate Shipping Information
Customers are responsible for reviewing the delivery information entered at checkout.
Please ensure that:
- The recipient's name is correct;
- The address is complete;
- The postcode is correct;
- Apartment or unit information is included where necessary; and
- Contact information is accurate.
If an error is discovered after placing an order, contact:
We will make reasonable efforts to correct the information before dispatch, but an address change cannot be guaranteed after fulfilment has begun.
6. Dispatch and Tracking
Where tracking is available, tracking information may be supplied after dispatch.
Tracking information may require time to become active after the parcel is handed to the carrier.
A temporary absence of tracking updates does not necessarily mean that the parcel has been lost.
7. Delivery Delays
Although we aim to deliver orders within the stated 15–20 day timeframe, delays can occasionally occur because of circumstances including:
- Severe weather;
- Carrier congestion;
- Transport interruption;
- Customs procedures where relevant;
- Public holidays;
- Incorrect address information;
- Security checks;
- Natural disasters;
- Public-health events;
- Government restrictions; or
- Other circumstances outside reasonable control.
Where a significant delay occurs, we will deal with the order in accordance with applicable consumer law.
8. Delayed Orders
If your order has not arrived within the expected timeframe, contact:
Please include your order number.
We may investigate the shipment with the relevant carrier or fulfilment provider and provide an appropriate update.
9. Lost Parcels
If tracking indicates that an order may have been lost, please contact us.
We will review the circumstances and, where appropriate, communicate with the carrier.
Where ashimaryhairx.shop remains legally responsible for delivery, we will provide the remedy required under applicable consumer law.
10. Parcels Marked Delivered but Not Received
If tracking states that a parcel has been delivered but you cannot locate it:
- Check the immediate delivery location;
- Check any safe place normally used for deliveries;
- Check with other members of your household where appropriate; and
- Contact us at info@ashimaryhairx.shop if the parcel remains missing.
We may investigate the delivery with the carrier.
Nothing in this procedure transfers statutory risk to the consumer earlier than permitted by law.
11. Damaged Parcels
If an order is delivered damaged, please contact us as soon as reasonably possible at:
Where useful, please provide photographs showing:
- The external parcel;
- Shipping label;
- Internal packaging; and
- Damaged product.
Photographs may assist our investigation but do not remove statutory rights.
12. Incorrect or Missing Items
If an order contains an incorrect item or an item is missing, contact us at:
Please include the relevant order number and details of the issue.
We will investigate and provide the appropriate remedy.
13. Failed Delivery Attempts
Carriers may make one or more delivery attempts or provide alternative instructions if the recipient is unavailable.
Customers should follow legitimate carrier instructions promptly.
Where an order is returned to sender because it could not be delivered, contact us so that we can determine the appropriate next step.
14. Unclaimed Parcels
If a carrier holds a parcel for collection, customers should collect it within the carrier's stated period.
If the parcel is returned because it was not collected, any refund, redelivery or associated cost will be handled in accordance with applicable law and the circumstances of the order.
15. Customs and International Delivery
Where we make delivery available outside the United Kingdom, cross-border orders may be subject to customs processing, import restrictions, duties, taxes or other government charges.
Where such charges are not expressly included and collected at checkout, responsibility for them will depend on the destination and applicable law.
Free standard shipping refers to the shipping charge applied by ashimaryhairx.shop and does not necessarily mean that government-imposed import taxes or duties are waived.
16. Separate Shipments
In some circumstances, products from a single order may be shipped separately.
Customers will not be charged additional standard shipping solely because an order is divided into multiple shipments.
17. Order Changes and Cancellation
If you wish to change or cancel an order, contact:
Requests should be submitted as soon as possible.
We cannot guarantee modification or cancellation after fulfilment or dispatch has begun.
If the order has already been dispatched, statutory cancellation and return rights may still apply in accordance with our Return and Refund Policy.
18. Risk of Loss
Risk relating to goods purchased by consumers will pass in accordance with applicable law.
Nothing in this Shipping Policy is intended to make a consumer responsible for loss or damage occurring while goods remain legally at the trader's risk.
19. Delivery Problems
Customers experiencing a delivery issue should contact us before taking unnecessary action with a carrier or returning goods to an unidentified address.
We will provide reasonable assistance and investigate where appropriate.
20. Changes to This Policy
We may update this Shipping Policy to reflect changes in carriers, delivery operations, website functionality or applicable legal requirements.
Changes will not be applied retrospectively in a manner that unlawfully reduces rights attached to an existing order.
21. Contact
For order and delivery enquiries:
ashimaryhairx.shop
Email: info@ashimaryhairx.shop
Standard Shipping Cost: Free
Estimated Delivery Time: 15–20 days
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